Florist Express Complaint - Florist Express / ProFlowers
OLD SADYBROOK, CONNECTICUT -- I placed an order on 5/1/07 for flowers and candy to be delivered to my Mom for Mother's Day. I requested a Saturday delivery of 5/15/07 (day before Mother's Day). I called my Mom on Mother's Day and when she didn't thank me for her favoriate Yellow Tulips I asked if she received flowers. She did not.
I called the "Customer No-Service" department and was told that they did not deliver the flowers because the florist refused the order because my mom was outside of their delivery zone. When asked why I was never notified I was told that they do not notify everyone of every issue during this busy time of year. The "Customer No-Service" rep, named Samantha, acted as though I was asking for an outrageous request to be notified.
The story does not end there. My debit card was charged $61.98 on 5/1/07 - the very same day I placed the order. It was also charged $11.99 on 5/2/07. I had been trying to get the 2nd payment taken off of my card a week before Mother's Day. No one informed me that the flowers would not be delivered and as of today, 5/13/07, I have been unable to get the duplicate payment removed. The reason: Florist Express claims they have no record of duplicate charging me, even though I was able to provide the reference number for both debits. As for the original $61.98 they owe me for not delivering the flowers, I will see that removed in 7 business days.
I have always used FTD and should have continued to. They work very well with local florists and have delivered flowers to my mother (and other rural family members) numerous times with no prolems ever. Florist Express / Pro Flowers continuously refuses to transfer me to a supervisor, has never appologized, and has been completely rude to deal with. Every call lasts a minimum of an hour with no resolution. On top of having no flowers for Mother's Day, I am fighting to get my money back. I think they are a scam and a rip-off company.