Vonage Informative - Vonage Sucks, Stay Away. Do Not Do Business With Them
BOULDER, COLORADO -- This is the very worst phone service I have ever had. The phone just goes dead and all you hear when you call is this number is temporarily not available. It happens every day and some days ALL DAY LONG. The phone will just cut out and drop calls. Vonage has replaced the router twice and it still does not work.
I have had no service for the past two months. It works a little, but it is much, much worse now.
The fax service is a bad joke. All the pages are black and useless. FAXING HAS NEVER WORKED.
The customer service people have no direct phone number. That means you cannot call them back and if they hang up, you have to start over. This happens almost every time I call. I get the idea the work force is really fed up with all these problems because they just hang up on me. So I end up wasting a lot of time and getting nothing done. I have been in tech support more times than I can remember. All just to get my damn phone to work!
This is simply horrible, horrible service. Be warned, never do business with them.
NEVER, NEVER, NEVER!!!!!
I have lost orders because no one can call in. No one can get a hold of me to order.
I have had people remark about how bad the call sounds and you have to continually say WHAT?.
But the worst part is all the time they want to take to fix things. My time!!! And they never do fix anything. It might work okay for a few days but then it is broken again, and you have to invest lots of time to get anywhere.
This is frustrating beyond my ability to experience it.