Nokia/AT&T Rebate Center Complaint - Rebate offer
ARLINGTON, TEXAS -- Rebate Department,
I am sending this letter after receiving my rebate information back in an envelope marked "REFUSED" and "Return to Sender"...
I purchased a Nokia phone mid December and was told I would receive a $30 rebate. The rebate form did not come in the box - and when I contacted the company I purchased the phone from, they told me to call a different number. After several phone calls, I finally reached someone at the 1-877-874-7561 number, who told me I did not need the form, and to simply send the following information in a letter to the following address:
Name: Danielle Panis
Date of purchase: December 15, 2000 (approximately)
Model #: 8260
Nokia Holiday Rebate $30
Along with my receipt for the phone, which was part of my AT&T cellular phone bill.
Address sent to:
Nokia Holiday Rebate, PO Box 470487, Fort Worth, TX, 76147-0487
I was very disappointed/frustrated to receive my letter back, unopened. I was further dismayed when I spoke to someone at the same phone number earlier today, who informed me that the information given to me on my last phone call was incorrect, and I did need the rebate form.
I was instructed to send another letter, this time to this address to resolve this. I am a very dissatisfied customer. I firmly believe that if a customer is offered a rebate - and the company makes errors - such as NOT sending the form initially, and then telling the customer "NOT TO WORRY, it is not even necessary, just send a letter", the customer should be given the rebate. I find it unnacceptable that I have had to take up so much of my own time to jump through hoops - all in order to get Nokia to honor their rebate offer.