Northwest Airlines Complaint - Flight Delays
DENVER, COLORADO -- On May 4 we were trying to fly from Denver to attend my son's college graduation. Our originating flight out of Denver was delayed 90 minutes causing us to miss our connectionin Minneapolis. We were booked on a different flight which meant we had to go to Detroit before reaching our final destination. I explained to the agent that it was very important that we get to our destination on time. Her response was, "If you need to be someplace today, you should have flown yesterday." When I asked about getting placed on a different airline, I was told that was not a possibility. So, we went to Detroit, the flight leaving there was also delayed, but only for an hour this time, putting us at our destination too late for graduation. I realize that delays do occur, but to tell me I should have left a day earlier displayed a total lack of concern, and I feel we recieved no customer service.