CVS Complaint - Horrible Service CVS Pharmacy
MARSHFIELD, MASSACHUSETTS -- They told me my prescription was ready for refill, as it should have been. When I went to pick it up, they had no record of my calling and said ok they would refill it, but it wasn't ready. Then they said, there was no refills after I stood there waiting for over an hour.
By then my doc's office was closed. So, I called my doctor the next day. Doctor said YES she did call in the prescription and ALSO faxed it in.
I went back to CVS they claimed the doctor never called. So once again, it was the weekend and my doctors was closed. They would not even SPEAK to me about refilling my prescription. So i called the doctor on call who prescribed only two for Sunday evening.
When I went to pick up the one the doctor on call prescribed they told me to NEVER CALL THE DOCTOR ON CALL AGAIN!!!!!! THEY EVEN WROTE IT ON MY PRESCRIPTION BOTTLE.
Finally, today MONDAY my doctor called them and inquired why they didn't give me the prescription, that she ordered. They said they never got her fax, my doctor was even irate at this as she called and faxed several times.
I am so sick of CVS pharmacy and their screwups.
My friend used to work in the pharmacy and said she had NO TRAINING but was responsible for filling prescriptions. She quit as she said that she was very nervous that she wasn't putting the proper medicine into the bottles, and would never want to mix up anyones prescription, but when she asked for assistance, they were brief with her, and acted if she was a bother. She walked out on the job. She has been working in a doctor's office for 6 years ever since, and still will not refer CVS pharmacy to her patience.