GOSHEN, CONNECTICUT -- DO NOT PURCHASE GE appliances. They are nothing but aggravation. I purchased all new GE appliances when we built our house 5 years ago. The refrigerator was broken and 8 visits later from the service tech finally resolved the issue after I had researched the issue myself and found the part that needed to be replaced. The refrigerator froze all of the food in the refrigerator portion of the refrigerator several times. This left me with an empty refrigerator more than once. Several parts later the refrigerator is now operating.
The refrigerator was finally working the washing machine then ceased working. 3 trips from the approved GE service technician and a flooded laundry room (3 times) and a month and a half later the washing machine under a 10 year warranty was finally replaced. When the washing machine was replaced it was replaced with another washing machine of comparable value with a 1 yr. warranty. When I asked how this could be that I purchased a washing machine that had a 10 year warranty and now I am only receiving one with a 1 year warranty, I was told that there was nothing that could be done and that is how they operate now. I purchased the washer because it had a 10 year warranty. GE must have been losing money because their products do not last longer than a year.
Six months later the refrigerator ice maker has ceased working and the replacement washing machine is not working at all. As a matter of fact it runs and runs and runs and doesn't do anything. It won't fill with water and the timer is stuck on 8 mins.
Several hours of frustration and I still have no resolution. I spoke with a manager, Mrs. Adams, today after sitting on hold for 30 minutes, who was of no assistance whatsoever. She basically pulled the phone away from her ear and was not listening to me at all. At one point I even stopped talking and said “HELLO!”. She informed me that I am not being patient enough and allowing them enough time to work on the issue. I called Friday morning at 9:45 AM received a call back from the authorized service technician who says "Oh it’s you again!" in a disgusted tone. As if this is my fault that the washer is broken. He says "I'll call GE and hangs up the phone". He did not say I will call GE and get back to you. I never heard from him all day Friday or all weekend or all day Monday.
At 4:50 PM I received a survey call in regards to the call I had placed. What kind of stupidity is this? 5 PM EST I called GE back to find out what was going on, since I haven’t heard anything since Friday morning at 10:20 AM. After speaking to one representative and explaining the situation he says "Please hold". Ten minutes went by and another representative finally picks up and says they have no record of me ever calling and want all of my information all over again. "ARE YOU KIDDING ME!" After stating I had the authorization number I was told that they did have a record of it and that they needed to contact the authorized service technician. They got an answering machine and left him a message. "BIG DEAL!". I was told that there was nothing that could be done because the technician has accepted the authorization code and that I would have to wait for him to contact me back. Each time you call the GE number you are asked for your phone number and to confirm your name and address. I have confirmed my information with GE 8 times in the last two days. This couldn't be any more annoying. I just want the washing machine fixed! At this point I don't even want to think about dealing with the refrigerator. I do not have the time to sit around or be able to take off from work to wait for a service technician that gives you a window of 8:30 AM - 5:00 PM and then says I have to order a part and I'll be back in two weeks when the part comes in.
The kicker of it all is that GE has their own service representatives but they do not service my zip code but they do service 2 minutes down the road from me. Instead they use a service technician that is forty minutes away and he doesn’t even want to service the machine.
I will never purchase another GE appliance and I will make damn sure that everyone I am acquainted with knows that their products are terrible and that their customer service is beyond pathetic.