Charter Phone SVS Informative - Charter Phone SVS RENO, NV
RENO, NEVADA -- I called Charter on 4/14/07 to transfer my service on 5/3/07 to another home after 6 hrs on the phone and getting the resident that lived there to call and put in a shut off notice they finally agreed to put in a work order to transfer my service. On 5/3/07 the tech came out and could not hook up the phone, they said I needed another modem and to call customer svs which I did another 4 hrs on the phone (cell phones cost minutes) I finally got the phone on with some manipulating of the system. Then on 5/9/07 I found out that the phone no longer worked called C/S again another 4 hrs as was told that a disconnect was put in on 5/2/07 ( that was to transfer my svs) I was told that the next morning I would get a call from corporate-never happened, I called Corporate they connected me to some phone Liason Kevin he said he would look into it and call me back-still no call, My husband works with a guy thats wife works for Reno Corporate, she called me and said that my number is still in possession of Charter and she would have the whole problem solved the next day this is now 5/10/07 3 hrs on the phone, the next day 5/11/07 I called her back at a local number and she called me back and said that Monday 5/14/07 she would have an emergency work order put in and My phone should be on no later than 5/14/07 , well that day came and went Called Corporate again- Transfered me to phone Liason Kevin gave him her number he promised to call me back. Called AT&T lost phone number but at this rate if I call everyone and give them my new number I will only spend about 2 hrs got new phone number phone will be working today.
DO NOT GET CHARTER SVS. I WILL SAVE MORE MONEY GETTING EVERYTHING THROUGH AT&T-EVEN THE TECH AT CHARTER SAID THAT HE WOULD NEVER GET ANY CHARTER SVS