YOUNGSVILLE, NORTH CAROLINA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Direct TV has charged me $275 for early termination of service. The service was terminated because Direct TV could no longer supply a High Definition TV signal to my house. They repeatedly refuse to acknowledge this and will only restate their policy regarding early termination even though their own service department has verified a problem with the signal. I believe it is an unfair business practice to charge a cancellation fee when service cannot be rendered.
As a resolution, I would like the following:
Direct TV has sent me to an outside collection agency even before responding to my complaint. I want them to credit the entire $275 and clear up any negative credit bureau information.
Please contact me if you need more details regarding this incident.