Furniture Direct Complaint - Where's my delivery?

Review by Mrs G on 2007-05-16
BLUFFTON, SOUTH CAROLINA -- I purchased furniture from Furniture Direct (http://www.furnitureofamerica.com). The items have been paid for since the middle of March 2007. They have not delivered anything and refuse to take my calls on the matter. At first they claimed the tornadoes in Kansas disrupted shipping (even though the shipment was from NC to SC... no where near Kansas); the next excuse was that the wildfires in Florida were disrupting their drivers. Today's excuse is that they have 3 new trucks, and all three are broken.

Why isn't Furniture Direct standing behind their pledges of customer satisfaction? Why do they not return calls?
Comments:4 Replies - Latest reply on 2007-05-16
Posted by Hugh_Jorgen on 2007-05-16:
They are stalling - hoping your time to dispute the credit card charge runs out. Take no chances, go ahead and protect your rights by putting the credit card charges in dispute.
Posted by tnchuck100 on 2007-05-16:
Listen to Hugh. He is dead on. Dispute it NOW. ASAP.
Posted by Sarah May on 2007-05-16:
Yes, I agree with the others. Excuses after excuses? Particularly when they don't make sense? They're waiting for your time to run out so you're stuck with the bill. They don't intend to send you anything. Dispute it right away. And file a complaint with the BBB, as well.
Posted by Anonymous on 2007-05-16:
I say dispute the charges on your credit card.

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