Dell Computer Corporation Informative - NY State Sues Dell
For all you fans of Dell Computers and their wonderful financing schemes; the State of New York is suing Dell Computer.
From ABC News: 'Part of the suit claims that though Dell gave the impression of an "award-winning service" available to consumers "24 hours a day, seven days a week," consumers faced "nightmarish obstacles" to get help and technical service for their computers.'
The suit also says Dell Financial Services enticed consumers with offers of "no interest" financing when in fact very few shoppers -- even those with good credit history -- actually qualified. And the suit says some people who thought they were getting zero percent financing ended up paying more than 20 percent. Over time, that can more than double the cost of a computer.'
Customers who spent extra for in-home service found that no tech might actually show up. Usually they got a tech on the phone who would have the customer dissect the machine and do the troubleshooting. Those who were unable to troubleshoot the computer would have to wait up to six weeks for a tech.
I think Dell is in big trouble.