Kaiser Complaint - Follow up on treatment - previous review
ROCKVILLE, MARYLAND -- I am writing this as a follow up of a review of a complaint I have already posted. I think this one is very important because this truly reflects what Kaiser is about. In brief I broke a bone in my foot last month 4/1. Went to emergency room diagnosis broken 5th metatarsal.
Recommendation, follow up with ortho surgeon.
Primary approved. Ortho division vetoed. Spoke to several representatives and kept going back to ortho refusing to see me. Refereed me to Podiatrist. Because of the nature of my break I felt I needed specialty.
In previous review I give info to outside ortho consult I sought.
Returned to Kaiser to remove cast (hard cast). X-ray shows have not healed. Point one they were untrue when they told me Ortho's do not handle anything below the ankle. Second untruth they told me there was is no other alternative method of treatment.
Doctor was very arrogant and rude. I asked about options other than hard cast. The hard cast is the only option I am told. I know this to be untrue from consults outside of Kaiser. I said I did not want another hard cast that there are other options that I am aware of. I am asking him questions and he is getting loud and dismissive of my questions and concerns. He finally tells me that I can either have the cast or you can fill out a refusal of service and go somewhere else. This is after my cast is off. He continues to be rude and I tell him I don't like how he is talking to me and that he does not know how I feel. He says he does but very nasty. I tell him "No, you do not know how 'I' feel. These are my feelings". At that point he just decides he is done. He just calls out for someone to bring me the refusal of service form, walks out in my face, and flings his arm back like "forget you". I am Maaad! A female tech comes into console me because I am shaking and starting to cry. I ask how long are they talking about keeping me in cast and if I can get referral to Ortho. She goes out to ask him and I hear them arguing and she is sticking up for me. I hear him go "I don't want anything else to do with her." So three weeks in cast and he refuses to give ma a consul. I had some phone numbers to corporate people and start calling. I hear the tech tell him that I am calling to report him and that I should. Two women who are representative came directly to talk to me after one of my calls and asked me what occurred. Just damage control. I was so shaken up by this I was crying, very nervous, and getting a headache. I will be following up with whatever Kaiser representative that I can. There is more to this but would be long. If anyone wants details feel free to contact me or if anyone has any advice as to what if any actions I can take I would appreciate.