Safeway Complaint - Terrible service. - Home delivery
REDMOND, WASHINGTON -- This is the second night in a row that I have not received my order. The first night the driver called and said he would be nearly an hour late. He called back a few minutes later and said he realized he didn't have all of my order on his truck, and it would "take hours" to get the order from the "right truck". He made it clear he did not want to do the delivery yesterday. I called Safeway and complained, they said they had already charged my credit card, and it would take up to a week to refund the changes. This is day two, and still no groceries - and no phone call from the driver. when I called Safeway customer service, they were certain the groceries were on their way. I called back an hour later, and this time they said their computers were down, and they wouldn't be able to help me. Perhaps I will get the groceries tomorrow night - but even if I do, it's the last time I use their delivery service. It's terrible, and their customer support is awful.