Mathis Brothers Furniture Complaint - Damaged my home - Furniture
OKLAHOMA CITY, OKLAHOMA -- I made a furniture purchase from Mathis Brothers on May 6, 2007. I purchased a sectional couch. Unfortunately my experience since that visit was extremely disappointing. A week before my furniture purchase I had my wood floor refurbished. When the sectional was delivered everything seemed to be in good condition, but later in the evening I was looking under the couch and noticed a very significant scratch. I moved the couch and found various scratched and two large gouges (one approximately 15 inches and one approximately 12 inches) in my newly refinished wood floor. Turns out there was a nail sticking out of the bottom of 2 of the couch legs! I called Mathis Brothers Customer Service the next day and explained what had happened. I spoke to a series of rude and unconcerned customer service employees and was finally told that the delivery company would be the ones responsible for repairing the floor. A visit to my home was scheduled to assess the damages, but the delivery drivers were the ones who ended up coming to my home. They said that they were trained not to slide items on the floor; therefore it was not their fault. I have made numerous calls trying to reach management, left messages, sent letters and filed a complaint with the Better Business Bureau and have yet to receive any kind of response. My suggestion is to steer clear of this company, or buy with extreme caution. They are more than happy to help you when they want your money, but when there is a problem with their product, it seems nearly impossible to get any help resolving it.