Aloha Airlines Complaint - Don't use Aloha Airlines
HONOLULU, HAWAII -- My worst travel experience occurred over the last 2 years. My husband and I were on a flight from Oakland, CA to Lihue, HI with ALOHA AIRLINES on Mothers Day 2005. Due to operational difficulties, what should have been a 5 hour flight turned into 16 hours. Aloha Airlines did not communicate the problems to the passengers, nor did they make any apologies for the inconvenience they caused. The following day my husband called Aloha Air and gave them a piece of his mind, which produced many apologies, an upgrade to 1st class on the return flight home and two 50% flight vouchers that we could use on our next trip to Hawaii. It all sounds like a happy ending-doesn't it? Well a year later, we booked a flight with the same itinerary, I mentioned the two 50% off vouchers that we had and was quoted a price which reflected the discount (2 for 1 price) and was given exact instructions to relinquish the vouchers to the ticket agent on the first leg of the trip. I did everything I was supposed to do. When we returned home and received our VISA statement, there were 2 charges for the tickets and no credit for the vouchers. I contacted the Customer Care Dept. of ALOHA AIR and CHASE VISA and after several conversations, letters, temporary credits and re-bills to my VISA account, I ended up paying full price for both tickets. ALOHA AIRLINES did not honor the vouchers they gave us for our inconvenience. I am a Travel Agent in a large travel agency and have passed the word about my experience to the other travel agents not to use ALOHA AIR under any circumstances. I also sent a certified letter to the President/CEO of ALOHA AIRLINES-David Banmiller and never received a response from his office either. So much for their bogus philosophy about "Customer Satisfaction First". Look for ALOHA AIR on the growing list of failing airlines later this year.