Enterprise Car Sales Complaint - Vehicle purchased from Enterprise Car Sales in Van Nuys, CA
VAN NUYS, CALIFORNIA -- Re: Vehicle purchased from Enterprise Car Sales in Van Nuys, CA
To whom it may concern:
On 5/12/2001 I bought a Buick Regal at Enterprise Car Sales in Van Nuys, CA.
Unfortunately, the car never performed well. Since purchasing the car I have taken the car in for repairs 6 times. The last time I took in the car for repairs was 4/3/02. The automotive shop told me the transmission had to be replaced. I finally got my car back on 4/10/02. The same problem I took the car in for happed again the next morning 4/11/02. Frustrated with all the car repairs I called the credit union with some advise as to what to do 4/12/02. I was told to call Autoland and see if they could get me into a new car. I immediately called Autoland and spoke with (removed). I set up an appointment for 4/15/02 to see (removed). The next day 4/16/02 (removed) called me to inform me I owed more on my car then it is worth, which I knew already. He advised me to call the credit union loan department and ask for a new car loan and a personal loan for the remainder of the loan. My cars trade-in value was $9,200 and I owed $16,277 on the loan. On 4/17/02 I spoke to (removed) from the loan department. Unfortunately she was not able to help me with any loans, she advised me to call Enterprise car sales and see if there was anything they could help me with. I then called Enterprise car sales in Van Nuys and spoke with (removed), Branch Car Sales Manager. He told me that he could not help me since he had not heard about my problem before and I did have the car now for almost a year. In September 2001 when I started having problems I did go into Enterprise and spoke to (removed). I told him what was going on and he in turn directed me to (removed). Either way, all (removed) could say was for me to take the car back to (removed) Automotive Center and see if they could fix the problem again. I canít remember if I talked to (removed) again on 4/19 0r 4/20, but she asked if I would consider getting a 2nd Mortgage on my house. I could not see myself doing that. Frustrated with all the car problems I went to see a sales associate at (removed)(4/22/02) and see if they could help me in any way. I was able to trade in the Buick Regal and get into a new car. I now have a new car, my payments doubled, but at least I have the security of driving a dependable car.
I have filed a Better Business Bureau complaint regarding Enterprise Car Sales. After about $3,800 in car payments and $860 (EMRP warranty company covered the bigger cost)in car repairs I have nothing to show for it. I had to pay $2,800 for a down payment on a new car, which I put on a credit card. To pay off that credit card I have taken a loan from my retirement. In no way can I say that I received any help for either the Credit Union or Enterprise Car Sales. I am now in further debt then ever before.
I will never recommended Enterprise Car Sales. Thank you for taking the time to read this letter.