Bobs Discount Furniture Complaint - Poor Service And Warranty
STOUGHTON, MASSACHUSETTS -- We purchased an entire bedroom set and a tall dining room table with 8 bar stool style chairs. I have a complaint about the product and the company.
We purchased the goof proof for the dining room table and chairs but not for the bedroom. However, when we got the bedroom set, we found that the armoir leg was broken, then the drawers on the man's dresser broke and then finally, the bed frame broke. (all within 3 months of getting the set) I called each and every time trying to get a repair or replacement for these items. It took almost a year to get a full replacement of the set. But alas, the new armoir leg broke! It's starting all over again! I'm sick of it. When you call the customer service, you get the run around. Bob's big commercial stating that we the consumer could call him, when we had a problem, unlike the big named stores, that's a CROCK! You can't get past the customer service and they are awful to deal with.
Now, the table set - which we bought the goof proof warranty for. When it was assembled, the guys didn't even take the cushions off of the chairs to remove the plastic! (which I didn't notice because they were pushed under the table. (I know stupid on my part, but come on!) I had to do it. I also, didn't get the tabs that held the glass, however, the driver knew of a place to get them and referred me. The chair got a stain(of course, it's white cloth!) I immediately called Bobs and got intouch with the goof proof place.. They sent out a long form, which we filled out and returned. We never got another follow up. I called NUMEROUS times, they wouldn't accept a fax of the forms, so I had to copy and send them out again! Still no response. NOW, the holiday goes by - I had a red table cloth on the table, a glass of water spilled and the red dye ran into the table and stained the top of the table.. do you think I could get a response?! NOPE!
They are thieves! They take your money and don't guarantee the "goof proof" policy. They just keep saying that they never got a call or recieved the forms back. So.. what am I to do? Bob's commercials now say to ask your friends and neighbors - I say - STAY AWAY FROM BOBS! They are quite the rip offs!