Harlem Furniture Complaint - Damage to my floor and the Better Business Bureau
CHICAGO, ILLINOIS -- I bought an Entertainment Center from Harlem Furniture. It is a large piece and had to be delivered. The delivery guys arrived and through carelessness and inexperience they left large scratches in my new hardwood floors. I contacted Harlem Furniture; they told me that they hire 3rd party movers and are not responsible for the damage done. I filed a complaint with the local Better Business Bureau in Chicago. Harlem Furniture changed their mind and said they would make the movers pay for the damage. The movers did nothing so I continued my complaint through the BBB. Harlem Furniture told me that to get two professional estimates of the damage done to my floor in the delivery of their product. I contacted two companies who sent out representatives and made estimates on the damage. I faxed this information to Harlem Furniture who claimed they would pay me the lessor estimate for fixing my floor. They did nothing. I continued the complaint through the Chicago BBB. Harlem Furniture finally stated that they were going to issue me credit for the damage done to my floor. I received nothing. The Chicago Better Business Bureau assessed the situation and stated that Harlem Furniture had acted "responsibly" and had addressed all my complaints. I never received any credit from Harlem Furniture. My floor still has a deep long scratch from their movers, something which I will have to pay to fix. The BBB has come off as pro-business. Look on their website. They only note when a business has lived up to its responsibilities and when the consumer has not accepted a reasonable offer. It's unfortunate that a company can damage property, lie and get a pat on the back from a consumer watch group like the Better Business Bureau. I expect sleazy tactics from operators like Harlem Furniture, an extremely dishonest company, but my real disappointment/disillusionment was in the Better Business Bureau. They don't protect consumers, they protect and enable the companies that swindle consumers.