SuperShuttle Complaint - Supershuttle needs help with its customer service
SILVER SPRING, MARYLAND -- My plane was delayed 2 hours yesterday at Chicago O'Hare airport, and my initial plan to hop on the metro for a quick ride home on the red line went to the wayside when the plane landed at Reagan National rather late. As I had used all my cash for cab fare in Chicago, I made sure to ask the attendant outside of the shuttle exit that I could pay with a credit card. I was assured no question that it wasn't a problem. I was stunned when I handed my credit card to the driver and received nothing but attitude and argumentative behavior. The first words he combatted me with were: "A Credit Card!!! I already shut down my computer!!!.... Oh God!!!!!" I apologized politely and informed him that I had asked the attendant at the airport if it was okay if I paid with a credit card, and explained the assurance I received. "But you didn't ask me!!!" he replied, and then "Who was it you talked to???!!! I don't know who you talked to!!!!", he belligerantly continued. My desire to be polite went away by this point, and I told him that I was tired, and didn't need to put up with that behavior from him, and just wanted to pay my bill and go home.
This is the second time I have had this kind of a reaction from a Super Shuttle Driver when I wanted to pay with a credit card. The last time, it was almost exactly the same circumstances, and each time I left the van bitter with the taste of argument in my mouth.
If Super Shuttle ever becomes a smart business and starts perhaps to consider the customers experience here are 2 bare bones suggestions to start with:
#1: Drivers must ask passengers how they plan to pay for the ride prior to taking their luggage on board.
#2: Drivers must never give attitude or take out their aggressions on customers
#3: All drivers must give the customer a Return Receipt indicating the name of the driver, # of the van, and a number to call for complaints about the driver
It doesn't seem there is much accountability in place at Supershuttle. I think the above measures would a be a good start. Although the ride through the city to my home was a good one, and the driver seemed just fine until I handed him my credit card, there was absolutely no excuse for his shabby behavior at the end.
I will never use Super Shuttle again, and wished I had remembered the old bad experience before riding the shuttle last night. But now my memories are forever etched in my mind and I will always be sure to carry extra cash for a cab, just to avoid potential supershuttle misery. Spending that extra cash will be well worth it.