Papa John's Pizza Complaint - Got 2 wrong pizzas with no apology
ITHACA, NEW YORK -- Well, below is the complaint i sent electronically to papa johns:
I had a very unpleasant experience with one of your employees yesterday.
Yesterday, I ordered two Works pizzas, and it had toppings like tomatoes and other stuff that i didn't expect to be on. And of course, it tasted different from what i usually had with Works.
Naturally, i thought you guys made a mistake and called the store. Now, when this female employee of yours picked up and i told her that the pizza's different from what i ordered, she said they were originally making veggie pizzas, but then realized these were not supposed to be veggies, so they added works toppings on top of it because they didn't want to do them re-over. AND THEN she said very rudely that we "got a better deal" since it had extra toppings on it and talked as if why are we complaining. i'm sorry but extra toppings are not what i requested in the first place and this pizza tasted nothing like the works i had before, and i hate tomatoes in the first place (there's a reason when people order different stuff), and what i had expected was a simple apology for making such mistake.
NO! she kept insisting rudely that we got the better deals, and we almost ended up apologizing for calling the store to the manager. you guys need to educate your employees better. If you guys made a mistake making a right pizza, you guys are not suppose to say and rudely insist we "got a better deal" like that making us feel bad for calling.
You guys are suppose to apologize at very least. I'm sorry but even the taste was different. i wouldn't even be writing this in the first place if she wasn't so rude about all this. I have ordered from Papa Johns for a long time because my previous experiences with your employees weren't so great...and we only recently re-started ordering, but i'm sorry but your employees are very rude and i haven't had such bad experiences like this with other stores.
And i got an automatic reply from papa johns this message was sent to the store in question for review and they should be contacting me soon... which hasn't happened