U-Haul Complaint - U-Haul Sucks and their insurance company Republic Western SUCKS even worse!!!!!
GLENDORA, CALIFORNIA -- While my husband was deployed to Afghanistan for 13 months our two children and I stayed in Kentucky with family. Upon on his return in February we rented a trailer to tow behind our vehicle so that we could move our belongings that we had in Kentucky here to Fort Lewis, Washington. When my husband went to pick up the trailer it was an old rusty trailer that looked as though it might fall apart, he was assured by the U-Haul that the trailer was perfectly fine and he need not worry about anything. When we arrived to Fort Lewis and received our house on March 02, 2007 we opened the trailer, which is the first time we had opened since we left Kentucky, and were gagged by the smell. The trailer leaked and everything packed on the bottom and everything against the door of the trailer was soaked, molded, mildewed and reeked. The smell I can not explain, it was awful; I have been in the medical field and have smelled some really nasty things, but nothing like this-it took all of my strength to keep from vomiting. My husband immediately called U-haul to see if they needed to see the items as they were, or what we needed to do. They told him that he should take his time going through the boxes making a list and seeing what was salvageable. He asked if there was anything particular we should do about the items that were ruined, the gentleman told him that all he needed to do was make a list and call back and not to feel rushed because there was no time limit on placing the claim. My husband is active duty and had to report back to work on the 5th of March, which left me to unpack everything, go to school full-time and care for two small children. So, I began with the boxes that contained electronics, when I picked up our PS2 water ran out of it, the same goes for a CPU, V-tech--V-smile game, 4 of the games to the V-tech, and a key board for the computer, the monitor for the computer was also wet, the screen had part of the box molded to the front of it. All of my dress cloths and summer cloths, my childrenâ€™s summer clothes and clothes that I had purchased that they had not grown into yet, were soaked and smelled awful. Almost all of my husbands clothing were packed in boxes in the U-haul, except, two pair of jeans, 2 pair of shorts, a few t-shirts and 2 sweat shirts which I had not packed. He also had placed his military bag at the back of the U-haul, since he would not need it until we arrived here. All of his clothes that were in the boxes and reeked, just like the others, and 2 of his Army uniforms were ruined. Anyway, I think you can surely see that many things were destroyed. So, I called to place the claim with Republic Western Insurance Company, who said that we waited to long, I said, â€œBut, when my husband called on 02 March, he was told there was no deadline and to take our time going through the items to see what could be salvaged.â€ So, she took the information and said that an adjuster from the claims office would contact me and she asked for our contact information. So, my mother called to let me know that some adjuster had left a message on her voicemail, which was the phone number we used when we rented the U-haul, but not the numbers I gave as our contact information to the first young lady. So, I called leaving a message, the next day I called again leaving a message. I finally received a call back the following day, in which a Mary Luca began the call with she needed my clam number since I had not left it on the message. I said,"Well, I did not leave it in the message because the claim number in which you left, differs from the one that was given to me by the first person I spoke with. She yelled, "What is the one I left" I said, "It is 426..... In which she said, Well, that is incorrect! It is 326...." I said,"That is the number that the first young lady I spoke with gave me." She began to become mor and more rude as the conversation progressed.
My husband called before we unloaded the things off of the U-haul, we wanted someone to view the items and be able to see how badly the trailer smelled and how wet things were, but he was told that that was not necessary just to make a list. So, now it seems as though not only are we screwed out of almost $700.00 for the rental, but now over $3000.00 worth of our personal belongings are trash and they just get away with it. .I washed the clothing several times, yet the clothing still stunk horribly, we tried drying the electronics out, but it did not help. U-haul sucks and I will never rent from them again and I would definitely warn others not to as well!!! If anyone has any suggestions on what we can do please let me know. We have been told that since we do not have for receipts for our items and that clothing has no value (exact words of a Supervisor from Republic Western Insurance-Marilyn Nickerson)that we wil most likely not be receiving any thing for our claim. I would warn anyone not to use U-Haul-they suck!!!