American Family Mutual Insurance Co. Complaint - Insurance company washes hands of their dirty work to consumer
COLUMBIA, MISSOURI -- For the first time in my life a bill was sent to a collection agency. It is a long story, but suffice it to say that 12 months went by from the time treatment was complete to the time a bill was sent to me by the medical clinic. I asked for details about this unexpected charge, twice on the phone and once in writing, and had response from them. Bottom line is that they refused to provide the paper to prove the disputed charges.
When it was sent to collection, a full year+ after the treatment, the American Family Insurance Company immediately sent me a letter saying they were no longer offering me a rate reduction because of this "disputed" bill.
Little do they know, and even littler did they care, that the bill was paid in full once the documents I requested were provided to me. Who in this world would just pay someone without a explanation of what the charges were? Particularly when there was a full year lapse between end of treatment and the medical clinic "transferring charges to patient"....and without the patient "ME" knowledge!
I have been a paying customer to American Family Insurance for years, both home and auto. That they choose to treat me, their long-standing customer in such a disrespectful manner is worth my time to convey their unsavory action to you. Whatever happened to a courtesy phone call to ask before jumping to conculsion and sending a valued customer such a letter?
In this mad world of ours, consumers take it everyday with little to no recourse as big banking, insurance and credit companies steam roller over our rights and good standing as working, contributing citizens in this country.
I'm fed up.