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1800-FLOWERS Complaint - 1800FLOWERS IS THE WORST

Review by MortgageJES on 2007-05-18
MIAMI, FLORIDA -- After placing 8 orders for bouquets to be delivered for Mother's Day, they screwed up every single one. Today is May 18th, and my mother's bouquet has yet to arrive. The arrangements that actually were delivered were sooooo ugly and looked NOTHING like the pictures on the website. 1800Flowers charged me $65 for an arrangement that looked like a $20 sidewalk purchase. The next time I want to spend almost $400 in flower delivery, I would rather call my cousin Pepe to at least pick out beautiful flowers coupled with a timely delivery. I am completely boycotting this company and ensuring that NO ONE uses them. Do NOT waste your money because they will only waste your time!!!!

In essence, stick with a local florist.
Comments:3 Replies - Latest reply on 2008-02-14
Posted by poppapia on 2007-05-18:
Does this company actually prepare the arrangements, or do they simply pass information on to a flower shop in the area where delivery is requested? There have been many complaints about them, but since I have never used them, I don't know their part in the process. Next time, go to an FTD florist and make arrangements.
Posted by Skye on 2007-05-18:
They are just the middle person. All they do is exactly what poppapia says. You are paying for something you can easily do yourself. Whenever I want to send flowers, I look on line for local flower shop, find a website I like, and place my order, which usually includes free local delivery. Never had a problem with a local florist by doing this. Too many complaints all the time about 1-800 flowers. Never hear anything good or positive.
Posted by 3centswerth on 2008-02-14:
Don't get me started with this POS company. The WORST customer service I have ever experienced. I ordered 3 different orders on 2/11/2008. I had to cancel one of them because the person I was ordering the flowers for was not going to be in the office where they were going to be delivered. I called their 1800 number and CANCELED the order. Then I received a delivery confirmation for the same order that I just canceled! I entered two online form requests and got NO response. I tried calling customer service and got hung up on automatically all day on the 14th. "Due to unusual call volumes". I looked today at my credit card account online and they charged me for the flowers - AND they got delivered. So there are flowers sitting on a desk dying - when in fact I was told the order was canceled. What a joke. On top of this mess, the 2nd order was delivered on time but the flowers were BUDS, they weren't even bloomed! And, the 3rd order, they were supposed to be pink roses with pink lily's mixed in. Turns out they were Red roses with white babies breath. A DISASTER OF AN EXPERIENCE AND A DISASTER OF A COMPANY. THEY SUCK.

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