Cingular Wireless Complaint - $3,084 Cell Phone Bill!
SAN DIEGO, CALIFORNIA -- I have a 13-year old son with special needs. He goes to a special school in downtown San Diego, 30 miles from my home. I provide him with a cell phone for emergencies. In September 24, 2006 I walked into a Cingular Store and I told them to block Internet and text messaging services. I had just received a $600 cell phone bill for text messaging, so I wanted the practice to cease. I was assured that this had been taken care of. On March 27, 2007 - WITHOUT NOTIFYING ME - Cingular ran a "screen" per their company policy and noticed I did not have Internet and text messaging on my phones and then proceeded to RESTORE THESE SERVICES WITH ZERO NOTIFICATION TO ME! My son ran up $2,800 in Internet charges IN ONE MONTH as a result. At this stage Cingular is willing to waive half ($1,400). I told them waive ALL charges or I go to the FCC and the local investigative reporter on TV. My case is still under Cingular review. But this is a cautionary tale for ALL who have cell phones (Who doesn't?)that cell services you thought were removed can be restored per their policy without your knowledge. Be warned.
More Reviews on Cingular Wireless: