Wal-Mart Compliment - Automotive Service
BAINBRIDGE, OHIO -- In Nov 06, The Bainbridge, Ohio Walmart replaced the rear tires on my Jeep Grand Cherokee with tires of a different size than the ones that were on the front. I had asked them to put on the same size but the service manager specified a different size. On Apirl 9, 2007, the front differential failed. The mechanic that repaired my car, stated that due to the mis-matched sizes, too much stress was put on the differential due to the tires now rotating at different speeds. I filed a claim for all the costs of repairing my car. The Store manager and the service manager were very helpful and courtious. The process was extremely fast and pain free. I filed the claim on 4/29/07 and we settled on 5/2/07. Walmart took full responsibility and I was pleasantly surprised at the concern they have for the customer. Thanks Walmart. Walmart really does care about the customer.