Finishline Complaint - Sorry Return Policy - Athletic Shoes
My husband purchased my daughter some shoes for school. He called me and i gave him the wrong shoe size so when he came home with them they were way too big. Well being the busy busy person i am i didn't get a chance to return the shoes to the store within the "allotted" time frame.... Which i didn't realize until i got to the store. Well their return policy goes something like this: within 60 (or 90) days with a receipt, refund or exchange. Without a receipt, exchange only. Ok. Well neither i nor the csr paid attention to the date on the receipt but the computer did and it would not let me exchange the shoes for a smaller size. So i said well what would happen if i didn't have a receipt. She said, you could exchange them then. But since i already showed her the receipt and she put my info into the computer already, i can't do it without a receipt. So the honest customer with a receipt can't even do an even exchange but any person off the streets who walks in the door with a box of shoes can do the exchange. So truly pissed off, my mother and i drove across town to another finishline and she exchanged them for me without a receipt and without a problem.
They will never again get my business. I did not ask for my money back or different merchandise. I simply wanted the same thing in a smaller size and i don't see what the problem is. Now if they had a policy of no return or exchange without a receipt then i wouldn't have been as upset. But why make it more difficult then it had to be?