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Finishline Complaint - Sorry Return Policy - Athletic Shoes
Athletic Shoes - Complaint
My husband purchased my daughter some shoes for school. He called me and i gave him the wrong shoe size so when he came home with them they were way too big. Well being the busy busy person i am i didn't get a chance to return the shoes to the store within the "allotted" time frame.... Which i didn't realize until i got to the store. Well their return policy goes something like this: within 60 (or 90) days with a receipt, refund or exchange. Without a receipt, exchange only. Ok. Well neither i nor the csr paid attention to the date on the receipt but the computer did and it would not let me exchange the shoes for a smaller size. So i said well what would happen if i didn't have a receipt. She said, you could exchange them then. But since i already showed her the receipt and she put my info into the computer already, i can't do it without a receipt. So the honest customer with a receipt can't even do an even exchange but any person off the streets who walks in the door with a box of shoes can do the exchange. So truly pissed off, my mother and i drove across town to another finishline and she exchanged them for me without a receipt and without a problem.
They will never again get my business. I did not ask for my money back or different merchandise. I simply wanted the same thing in a smaller size and i don't see what the problem is. Now if they had a policy of no return or exchange without a receipt then i wouldn't have been as upset. But why make it more difficult then it had to be?
They will never again get my business. I did not ask for my money back or different merchandise. I simply wanted the same thing in a smaller size and i don't see what the problem is. Now if they had a policy of no return or exchange without a receipt then i wouldn't have been as upset. But why make it more difficult then it had to be?
Comments:
Posted by spiderman2 on 2007-05-19:
This doesn't make sense to me. You had a receipt and they wouldn't allow you to exchange the shoes because it was past the 3 month return time (which IMHO is more than enough time to find some time in one's busy schedule to return an unwanted product) but if you didn't have a receipt you could exchange shoes at any time? Am I missing something here?
Posted by Demonoid Phenomenon on 2007-05-19:
While I agree with spiderman2 that there seemed to be something awry with the return policy explanation you were given, I find it hard to swallow that you couldn't find time within a 60 to 90 (not clear) to return the shoes.
Nobody is that busy.
And your husband had time to buy them...he didn't have time to exchange them later (before the alloted return window had closed)?
Nobody is that busy.
And your husband had time to buy them...he didn't have time to exchange them later (before the alloted return window had closed)?
Posted by rhondam718732 on 2007-05-21:
Your mistake...not Finishline's. 60 or 90 days is plenty of time. You are upset you missed their published policy... you may be upset you mistakenly gave your hubby the wrong size. Bottomline, not the store's fault. As for the receipt issue. Yes she should have been able to ignore the receipt and conduct the exchange, but it might not be an issue that comes up there often.
Posted by jaykay on 2007-08-11:
Not only does the Finish Line return policy suck, their sale ads do too. My sister was shopping for her grandkids and saw a big red sign in the Finish Line store in Jordan Creek Mall. It read Sale 70% off and in small letters it said up to in front of the 70%. She found a pair of shoes she had priced else where in the mall on the sale rack. When she got up to the counter she was told she would have to pay full price as they were not on sale. If so what were they doing on the sale rack. She sent an e-mail to Finish Line and was told they could do nothing about it as the shoes must have been full price and not on sale. RIGHT, I don't think so as there were several of them on the sale rack.
Posted by oakie on 2007-08-13:
I had a bad experience with Finishline also and I will never shop in the store again. There are to many shoe stores in one town to have to put up with one like Finishline. My problem was with their false advertising.
Posted by mspiggye on 2009-04-27:
The Finishline online ordering sucks!!! I am a soldier in the Army stationed in Iraq, well I went online to order my son some shoes for school. It took me 2 hours to navigate the pages and place 5 pairs of shoes into the cart. When I went to complete the order I put in my billing info and credit card info. It gave me a message that my card was declined. Pissed off, I called the online customer service and a lady told me that the billing address was different and the bank would not confirm! I knew that was a lie because I just used the card two days ago!!! I called my bank and did verify the address and immediately called the CS Rep back to tell her it was correct. I got a new CS rep and she told me that the billing address was not the problem, but the fact that the Finishline scans the IP addresses of online orders and "noticed" I had an Iraq IP address. I explained to her that I was stationed in Iraq but the items were being shipped stateside AND I was using a stateside billing address. Well miss thang goes on to tell me that they do not accept orders from international IP addresses AND I WILL BE BANNED FROM ORDERING ONLINE FOR THE NEXT 30 DAYS!!!! I told her in 30 days I would still be in Iraq (hellooooo war here!!!!!!) she told me I still could not order. I told her not to worry, I wouldnt order in 30 days, 60 days 90 days, or ever..........
Posted by matt on 2011-06-22:
try eastbay ive always had great luck with them
Posted by D on 2011-11-14:
there return polisy is awful. It is also a awful store. They only gave me 2 week return time and was very rude!!!
Posted by Angry Bird on 2013-01-02:
I ordered shoes online. I specifically made sure the ship to address was the finish line store. Guess where they sent it? to my front stoop in a very bad neighborhood...twice!!!!! Now the first pair wasnt there, big surprise, when I got home. UPS called me to tell me they are investigating. Go ahead! Between UPS and Finish Line I dont know who I detest more!
Posted by Butterz1 on 2013-01-04:
I asked them if they can find a receipt with my debit card because I payed with my card and they said no but they could do an exchange witch makes no sense because you need the receipt do an exchange. I work for retail and we can find any receipt with the debit or credit card.? Are they living to me
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