Jamaica Buick Informative - Car Review and customer
JAMAICA, NEW YORK -- I went Jamaica Buick, which is a GMC dealership. I went to pick up car so I can travel get around campus and around town. After finding a car that I liked and after recieving the car loan, I was informing the sales represenative, who's name is Jeremey Williams, that I wasn't sure if I wanted to lease the car or not but that I was pretty sure I wanted to lease the car. He quickly assured me I could lease, or finance. After I went in the finance managers office, who's name is Carlos Acre, I was quickly bombarded with paperwork, almost as though to force me into a contract before I had chance to figure out what's going on. So I signed the paperwork. After discussing when I could pick up the car, and getting conflicting answers as when I could pick the car, it prompted me to do an investigation of the contract. I contacting Mr. Acre a day and a half later and stated to him that wanted to lease the car, he alerted me that it was to late. Through conflicting reports by the sales rep and the finance manager prompted me to get my contract reviewed. After I went to two other GMC dealerships that my good friend recommended, I was shocked to see that I was stuck with almost $5,000 worth of stuff that I didn't need, AND BOTH AGREED THAT THEY WERE UNETHICAL IN THIER BUSINESS PRACTICES! After contacting the warranty company and explaining my case, they quickly gave me a refund and stated that it would be refunded to me in the middle of May via the dealership to my auto loan lender. It is now middle part of May, and I contacted my auto lender, no money had been credited to the account. So I called the dealership and I got the severe run around, no new extensions, improper phone greeting, rude customer service, etc. I left messages for five people, including the mananger, no one returned phone messages. After contacting Pontiac INDIRECTLY, they called the dealer, the Pontiac rep got the run around, got a hold of Julie, who deals with warranty refunds. She states that she never got word, but after contacting the warranty company, she was lying. I am under the impression that are trying "bamboozle" me again and I am reporting that terrible un-ethical practices of this business. NOTE:The tactic that they use is to advertise a car that is low in price and then when you get there "its all of a sudden sold!" To get you to buy a more expensive car.