The Don Cesar Hotel Informative - The Hotel Manager gave me an Ice Cream cone to say he was sorry

Review by Ronscomplaints on 2007-05-19
ST PETERSBURG BEACH, FLORIDA -- I just returned to The Don Cesar Hotel in St Petersburg Beach. I have stayed there 25 or more times. We had a problem with the hotel which escalated to the General Manager in the hotel as well as a VP at the Lowes offices in New York. After 2 days the manager finally called, offered his apologies, told me that he would correct the problem in the hotel and I hung up being satisfied with our conversation.

An hour later he had an envelope slid under the door with a certificate for 3 ice cream cones "on him". I was overwhelmed by his generosity. I expected nothing and would have been happier had he not sent anything. I do believe he was ridiculing me with his offer. No, we did not use the certificates but have posted them on our company website as an example of what Not to do.
Comments:6 Replies - Latest reply on 2007-05-23
Posted by *Brenda* on 2007-05-19:
Is this for real? He gave you something free to help make up for the problem and you think he was ridiculing you? Oh man, some people are never happy.
Posted by bill on 2007-05-19:
Well said Brenda.
Posted by Anonymous on 2007-05-19:
so what was the problem with the hotel?
Posted by rhondam718732 on 2007-05-21:
Completely unfair to slam the hotel and manager without telling us the problem. If they over charged you, someone unauthorized enter your room, were treated poorly then yes a coupon for ice cream is a ridiculous insult...but we need details.
Posted by *Brenda* on 2007-05-21:
I don't think so rhondam... he said after he spoke with the manager he was satisfied. So, then the manager decides to be extra nice and send coupons for some ice cream, which he didn't have to do. How is that an insult?
Posted by Michael Ables on 2007-05-23:
Let's see.

I would consider the property you mentioned as a business partner. You have been there 25 times.

You had a problem. You took the problem straight to the top.

You stepped on all the business partners you had aquired over the years at the resort.. Yes they are your business partners. They have provided the environment that has helped with your success over the years.

You then post this story on your company site.

No doubt some of your fellow workers will feel you scalped the gm then hung that scalp on a pole.

Imagine what would happen if you took the high road and sent a gift certificate to the line employee that screwed up and got in trouble. Congratulate the employee that you are happy the situation was resolved so quickly and thanked the hotel for their contributions to your success over the years.

If you really want to get back at the gm. Take the high road. You will be treated like a rock star on your next visit. Its simple human nature

Chef Mike

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