The Don Cesar Hotel Informative - The Hotel Manager gave me an Ice Cream cone to say he was sorry
ST PETERSBURG BEACH, FLORIDA -- I just returned to The Don Cesar Hotel in St Petersburg Beach. I have stayed there 25 or more times. We had a problem with the hotel which escalated to the General Manager in the hotel as well as a VP at the Lowes offices in New York. After 2 days the manager finally called, offered his apologies, told me that he would correct the problem in the hotel and I hung up being satisfied with our conversation.
An hour later he had an envelope slid under the door with a certificate for 3 ice cream cones "on him". I was overwhelmed by his generosity. I expected nothing and would have been happier had he not sent anything. I do believe he was ridiculing me with his offer. No, we did not use the certificates but have posted them on our company website as an example of what Not to do.