Comcast Corporation Compliment - Good experience with services provided
SUNNYVALE, CALIFORNIA -- This feedback is a few months past, but I just found this site recently and thought I would share my experience.
This past July, I was in the process of moving. I was able to schedule most of my moves of utilities and services on line, but had trouble with Comcast as the unit/building number for my new place was not in their on line database.
I was directed to call their customer service. I had waited until the late in my planning to take care of this, so it was already July 29 and I was moving in 3 days.
I phoned Comcast the evening of July 29th, and spoke with a CSR. Provided my account information and new address. He located my account, found the new address in their system.
Surprisingly he told me they could be there on August 1st, in the morning, to connect me. I was shocked they could do it with such short notice.
I asked about the digital boxes I had, as well as my broadband. He let me know it would all be new equipment, that the installers would bring. That I should return the old equipment to the nearest Comcast within 30 days.
I moved the evening of the 31st, and by 11 am on the 1st the installers arrived. I confirmed they had the new digital box, but they had not been notified of the broadband connection, and did not have the equipment.
The installer continued to connect the cable, and then proceeded to use the broadband receiver from my previously location to get my service working. It took about 45 minutes for him, on the phone with someone at Comcast, but he had everything working before he left.
When I signed the service tag, he had noted it was a premium install, because of the broadband being connected.
I received my e-bill about 7 days later, I noted I had been charged $99 for the premium install. I immediately called the number for customer service. I explained to the CSR who answered the phone what had happened.
She informed me that the installers were contractors, and are paid additional for the premium install service, but that she would remove the charge from my bill, as he should have brought the self-install kit for me.
On my next billing cycle, the install charge had been reversed.
All in all, I have to say they provided a great service for me, and even with the small gliches, the installers and the CSR I dealt with were professional, friendly and understanding.