Kane's Furniture Complaint - Don't Expect Satisfaction!
ORLANDO, FLORIDA -- Kane's furniture has received at least 60 complaints against them at consumer affairs. I am now the lastest in a long line of customers who didn't get what they paid for. The store has a history of not delivering the merchandise...read the complaints and see for yourself. I was promised delivery of my living room furniture (already billed to my credit card, of course!) today. Delivery was confirmed 4 different times during the week. They promise that the driver will call to provide a 4-hour window for your delivery...in the morning. At 11:30 I began to get worried, so I contacted the store. I was told the truck had broken down and the delivery would either be late or not at all. they wanted to reschedule. Thinking they would at least try to deliver, I said I wanted the delivery today. At 3:30, I called for an update and was told the delivery would be between 4:30-7:30 (not so bad, just an hour later than their usual 6:00 cut off). At 6:30, the driver called with a brand new excuse, that his partner was ill and they couldn't deliver. Having already read the complaints against them, I could see this was their usual M.O. I was told they would call in 5-10 minutes to reschedule. The phone call never happened. I have contacted the store manager and requested a refund of purchase, canceling the order. The manager promised a refund in 3-5 days, but, in hindsight, I realize she got no real information from me. Again, having read all the other complaints against the company, I doubt I will see a dime of my $2600 without a court battle. Please warn everyone NOT to shop at Kane's Furniture unless you have lots of money to throw away.