American Express Complaint - Account Verification Nightmare
ARCADIA, CALIFORNIA -- A few weeks ago I applied for and received an American Express Corporate Platinum card for myself, and my three adult children whom manage and operate both of my businesses. about two weeks after activating the account,I received a call from American Express Financial Review The woman I spoke with informed me there was a problem in regards to the identity of my business,and I must submit documents/verification or the account would be canceled.They also said that if my card were canceled it would go on my personal credit record. All this is just a simple procedure,and can take up to 7 days to review.In the meantime, I my account is on hold and I cannot use this account.
I realize identity theft is an issue these days,and was more than willing to cooperate. After all,this was for my protection,right? I faxed over what they requested a couple of days later...I then received another phone call from this woman,who said she received the fax.She then began to ask me if I was calling from my business.I said no ,this is a cellphone."Well, why are you usi9ng a cell phone" she asked..and why when she called my business, nobody answered? I was slightly appalled at this questioning,yet let her know this cell phone was listed on the original application, and my business, a tea house, did not open until 11:00 am,nobody would pickup the telephone until then(it was around 10:30am)I( also let her know she was more than welcome to call me at my home phone number,the same number I have used for over 18 years.She said she would call me back,which she did at my home number.
As I had satisfied her request regarding my business, she then started a line of questioning about my identity.I would now need to fax over (not mail) documents to confirm my personal identity.I asked her, if American Express had all these questions about my identity and about if I actually had a business,etc, then why did they send me a pre-approved offer, in my name/business name? Nevertheless, I made a copy of my Drivers license,social security card,last months bank statement, a recent invoice from my business,current months cable bill,electric bill,Car insurance,registration..Three days later, this woman called back, and said now I would have to go to my bank, and fax over to them a notorized (by the bank)statement regarding my account.Now I have had enough of this,I believe I had given more than enough documentation proving I was who I am,and my patience was wearing thin.Why should I have to furnish a Bank notorized letter with my personal banking history to this so-called company? Couldn't you just call the bank or find it on your computers or such? No.Can't I ju8st go to an American Express office and sort out this mess? No.Well my friend, I pretty much had it with American Express, and I told the woman I provided more than enough proof regarding my business,myself, and I have never been put through the ringer like this by any bank,credit card, anyone..ever.I no longer wish to be your customer, and I simply want to close my account,this should settle this. This woman then let me know I COULD NOT CLOSE my account! I had until the 16th to provide this information, or American Express would cancel the account themselves.Now I have never heard of one not being able to cancel a credit card account at any time(just as the card company has this right also)I asked to speak to her supervisor, which she simply said"My supervisor will tell you the same thing" and she refused to transfer me.Upon my calling her back, just as I was letting her know I -planned on filing a complaint with the service I received from this Company, she hung up on me. Now in all my years, I have never thought that a well known,corporation would dare to mistreat a customer in this manner,but American Express has opened my eyes a little.They did go ahead and cancel my account as they threatened to do,and I intended to file numerous complaints with anybody who I can regarding this so-called Company's business antics.
How dare American Express be allowed to do this to honest, hardworking customers. I still don't feel this so called company has any right to keep harassing me for more and more documentation, after I repeatedly satisfied their requests.This is outrageous behavior. Now I am just an old man,but for however much longer I have on this Earth, I will be sure to warn others of what I was put through by American Express. I am 56 years old, and my blood pressure has skyrocketed throughout this all. A lot of sleepless nights thinking about all this.
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