Tommy Hilfiger USA Inc Informative - Sewing a button in 15 days is a shop policy for Tommy!!!
ISTANBUL, NEW YORK -- Hello, I am from Istanbul /Turkey.
I had bought a pair of Tommy jeans from NewYork/USA last year. 2 days ago aI lost the button of the jean. I could sew it back in 2 minutes if I had find the button but I couldn't find it. So I went to the nearest Tommy shop- which is in Galleria / Atakoy / Istanbul / Turkey. I asked them to find a Tommy button and sew it back on my jeans. The answer was polite but "Yes we'll do it in 15 days! " I asked them why it would take 15 days to sew a button and the answer was that they would send it to the factory. I would understand that answer ofcourse if the factory would not be just 3 miles away from this shop! And the last answer to my question was- we fix everything about the clothes in 15 days as a shop policy! I got really angry and left the shop and I think I will never shop there again. I don't know if loosing just one customer is important for you or not. I just wanted to tell you the problem about your Galleria shop in Istanbul. I am a stewardess and my husband is a captain in Turkish Airlines, we normally shop from international shops I have never heard something silly like this. Is the smallest fixing of a cloths your shop policy???
Thanks and regards.