Island Tanning and Nails Informative - Rude , Arrogant and Disgustingly bad customer relations
FEDERAL WAY, WASHINGTON -- Dear Sir and Madame
I have my own business and from time to time I make unannounced visits to business owners to see if there is a fit for my services. In my industry there have been 7 price increases in the last three years. With my group we have raised our prices twice ! When I stopped in to speak with the business owner , she wasn't in I talked with a very nice lady. She told me that the owner would be back in a hour or so. So I came back and she then talked to a lady named ( Holly ) she said to my lady " I am not interested " I said to my lady " hmmm? is she the owner ? ' She said " No the owner will be here tomorrow" So the next day , I actually had a large party that needed to have their Nails done and Tanning done that I am friends with ( about 10 people ) and so when I stopped in the next day I was told by my lady " She isn't interested " so I said " She the owner ? " " No " she said. So then this Holly starts glaring at me , and says " I TOLD YOU I WASN'T INTERESTED , WHY ARE YOU HERE EVERYDAY !!! " She didn't even bother to find out why I was there , I was trying to get some information for the wedding party on their services. SO now I am going to tell their Chamber of Commerce how rude they are and everyone else I can think of that these people are absolutely the worst ones to deal with on any level of business. I was totally embarrassed for her and her lack of common decency, if they weren't interested and she is the owner fine ! But SHE ISN'T EVEN THE OWNER AND AT BEST A LOW LEVEL LEAD !!!!!
I want everyone to know about how they treat people , I think also that the health dept should check into the cleanliness of the place. They have old wax laying around there, and their Nail Spa tubs look dirty around the drain. The carpets are really nasty and dirty. It doesn't look like they do much cleaning , old nails all over the floor. So two things ,first of all cleanliness and personal service is terrible. The other has to do with her lack of English , ( or at least portraying this ) ( Holly's that is ) and that she has no business being in this business, and because of her complete unprofessionalism she lost out on a wedding party for about 10 people who needed manicures and pedicures and also waxing and facials. So each lady was going to spend about $150.00 each there , so she just threw away $1,5000.00 out the door.
Thank you for your consideration
Here is the name of the business.
Island Tanning and Nails.
3440 SW 320th Street
Federal Way Wa