Vegas.com Consumer Reviews

LAS VEGAS, NEVADA -- I booked two rooms for 9/14-9/16. I paid Byron Copeland via Venmo $1300 in full on 9/9. When I received the hotel vouchers, the company name is misspelled (Vegas Hotel Scapes) and located in NM, not NV...a bit sloppy on details. I requested early check in on room 1, late checkout on room 2. This was not noted on the vouchers. I addressed this with Byron - he replied it was requested. At his suggestion, I called the hotel direct to confirm early check-in/late checkout. The hotel informed me I did not have any reservations. I called on 9/12 & 9/13 to confirm this, all while attempting to rectify this with Byron. I finally was fed up with the lack of follow-up and booked direct with the hotel, requested a refund from him on 9/13. Any potential savings I would've had is not worth any of the trouble.

He supposedly was going to refund me on 9/13...didn't happen. Then per phone conversation on 9/14, he'd pay it back "in a week". When I pressed for refund on 9/21, he texted that offshore funds hadn't come in, so he'd pay from his personal account by Monday, 9/24. 9/24, no refund or communication from him. 9/28, I texted for an update. He replies his legal team will file defamation charges against me and other names listed on the reservation, and for me to take down my consumer reviews and then the refund will be processed.

After giving me the runaround about refunding the day I requested it, then a week later pending his refund from the reservation center (ResTel, the offshore company based in Spain), he then comes up with a "standard refund policy" of 30 days. There is no refund policy listed on the hotel vouchers, or on his website (mostly template Latin gibberish). 10/9, 30 days since I made payment...still no refund.

I come to find that HE NEVER PAID THE RESERVATION COMPANY for my booking to begin with.

DON'T EVEN CONSIDER THIS BUSINESS. I deliberated on the other 1* reviews on Yelp. As he was referred by friends, I had hoped that those deceitful days were behind him, thought I'd give him a chance, he has a kid, I like to support mom & pop businesses. Alas, he proved those 1* reviews to be current and true. If you wanna take a gamble on this business, you will lose. I did.

Also of note: on other platforms, this business claims to be BBB affiliated and have an A+ rating, and to be ARC and OSSN/TRUE accredited (travel agency accreditation) - these are false claims

LAS VEGAS, NEVADA -- I booked two rooms for 9/14-9/16, paid $1300 in full on 9/9. I requested early check in on room 1, late checkout on room 2. This was not noted on the vouchers. I addressed this with owner Byron Copeland, he replied it was requested. At his suggestion, I called the hotel direct to confirm early check-in/late checkout. The hotel informed me I did not have any reservations. I called on 9/12 & 9/13 to confirm this, all while attempting to rectify this with Byron. I finally was fed up with the lack of follow-up and booked direct with the hotel, requested a refund from him on 9/13. Any potential savings I would've had is not worth any of the trouble.

He supposedly was going to refund me on 9/13...didn't happen. Then per phone conversation on 9/14, he'd pay it back "in a week". When I pressed for refund on 9/21, he texted that offshore funds hadn't come in, so he'd pay from his personal account by Monday, 9/24. 9/24, no refund or communication from him.

9/28, I texted for an update. He replies his legal team will file defamation charges against me and other names listed on the reservation, and for me to take down my consumer reviews and then the refund will be processed.

After giving me the runaround about refunding the day I requested it, then a week later pending his refund from the reservation center (ResTel, the offshore company based in Spain), he then comes up with a "standard refund policy" of 30 days. There is no refund policy listed on the hotel vouchers, or on his website (mostly template Latin gibberish). 10/9, it's been 30 days since I made payment...still no refund.

I come to find that he never paid the reservation company for my booking to begin with.

LAS VAGES, NEVADA -- Don'€™t believe the sales representative who tells you €œwe have tickets for that sold out show. It is just a new way to get your hard earned cash from you. We planned a bachelorette party for my daughter and purchased tickets to Thunder Down Under thought; VEGAS.COM who took my money from my account within five minutes after I hung up the phone.

We then drove 4 hours to Las Vegas (short trip for us) from LA with 18 guests only to find out, the show was sold out and there are no tickets available even though you have a confirmation number there were no tickets & never were! But they have your money for us almost $900.00 and no one to hold accountable and you have to call back on a regular business day to get the run around and try to get a refund plus put out more money to see a new show that may not be of the same entertainment value. Call the Hotel/Resort. Do your own planning & ordering if the Hotel/Resort tells you sold out believe them!!!

LAS VEGAS, NEBRASKA -- This was the first time that I have used Vegas.com, and I have to say that I am extremely disappointed. I opted for the 3 nights + hotel promo, which offers the two free show tickets. I will be staying at the Aria and spent around 1000.00 on the total package. After booking the trip, I received an email with no mention of the free show tickets. I called the customer service Rep at Vegas.com, and was first told that I didn't have the correct room for the package, which was later confirmed to be false.

So, I was transferred to the main office, where I was told that the last day of my trip fell on a blackout date, which made me ineligible for the free show tickets. I explained to the lady that the reason I had booked through their website was specifically for the show tickets. I have family meeting me in Vegas and 2 free tickets would have been great for the whole family experience. I asked the customer service representative was there anything they could do to makeup for what I felt was false advertising. "No sir."

After the money I spent for the package, there is still nothing you can do to make this right. Again she replied "No, Sir". I could have reserved the SUMMER13 Promo through the ARIA, at which I'm staying, and gotten a super deal. Needless to say, I will never book through Vegas.com again. Very Displeased.

I purchased tickets for the Terry Fator show at the Mirage in October for the Christmas Day show. I purchased the most expensive tickets which according to Vegas.com were center section and the first few rows. No promise of which seats other than the area. Also with the ticket purchase I was told I would receive a discount card within a few weeks of purchase. I also received an email stating that I would receive the discount card no less than two weeks prior to ticket date.

Needless to say the discount never arrived, the actual seats I got for the show were on the far edge of the auditorium and half way up. I contacted Vegas.com twice by email and once over the phone regarding the false promises and never got a response. This is a VERY VERY poorly customer oriented company. Too bad the City of Las Vegas allows them to continue to screw their tourists.