AT&T Long Distance USA Informative - And another AT&T Scam....
NEVADA -- So last month I received my A T & T long distance bill. We make about three long distance calls per month, always to DH's mom in Arizona. Initally, the bills would come every three months and cost about $21.00.
Then I noted that they were coming every month, and cost about $25.00. Then last month my bill was $68.00. And I flipped. We still make only a few long distance calls per month, still only to his mom. Whence the MASSIVE increase? So on about May 1, 2007, I called AT&T and requested to cancel my long distance service.
After wading through the insipid "menu" I finally arrived in India, where the "customer service" is located, and then spending 45 minutes speaking to someone who's English skills are less than stellar, I finally got her to agree to close my account on BOTH of my phone lines.
Today, I got a bill from....SURPRISE!!!!.....AT&T for service from May 11 through June 10 for the "AT&T Value Plan." And again I called.....India....and spoke with "Vivian." HE (Vivian) initially told me he could not bring up my account. I asked for a supervisor, was put on hold for ten minutes, and then was hung up on.
I called......India.....again. This time I spoke with "Ivan." "Ivan" sounded an awful lot like "Vivian" but he asked me for my phone number. I gave it, and he repeated it back to me incorrectly. I gave it again. He repeated it back to me again....incorrectly (but interestingly, did quote the correct name on the account.)
Now, remember, back on May 1 ( or thereabouts) I canceled long distance on BOTH of my lines. "Ivan" proceeded to tell me that the bill I received was for my second line, for which I still had service. "Ivan" assures me he has canceled ALL my accounts and has credited me for the bogus "Value Plan." I'm not holding my breath
Having now spent more than an hour of my time....in India....to cancel my USA based telephone service....again...I am livid. If AT&T has pulled this scam on me, how many millions of others are being subjected to the same scam?
I have filed an FCC complaint, but:
Is there a class action lawyer in the house?