Key Bank USA Complaint - The worst yet!!!!!
CANTON, OHIO -- This bank has no idea of how the small business or any other banking customer operates. A huge and costly mistake by switching to this bank from my existing bank:
1.) the internet pending area just didn't seem to show any transactions prior to being hits in the operating account area.
2.) huge disappointment in the internet acct page compared to other sites. Know high school kids have nicer design and eligability skills.
3.) Internet doesn't service until midnight. Do I need to stay up that late to prepare my next work day with the online banking tool. Guess could go in an hour earlier than when I now arrive.
4.) Cool!! can make a deposit in an atm before 7:00pm and it will go into my account on that same business day. Oooops....24hr hold on that transaction so would have been better off just using night deposit with old bank who would have covered any checks that may have come thru that day unlike key. 24 HOUR HOLD ON ALL TRANSACTIONS EXCEPT CASH / EVEN A KEYBANK CHECK.....BETTER GO IN TO THE TELLER AND CASH THAT ONE!
5.) Offices only open until 4:00 pm
-now that's even tougher to get there than the old bank whick closed at 5:00.
6.) highest of any yet for NSF and due to the fact of the 24hr hold would not cover any of my checks presented to them on the day of the deposit.
I have been doing business for 20 years and have tried several banks in two predominate areas of Ohio. Key bank is the worst experience by far of working with a banking institution. All of these policies were not brought up at the time of my opening this business account. It was brought to my attention only after the several returned checks and NSF's. Had I have stayed with my existing bank and paid the $8.00/month service and continued depositing in the night deposit, I would have a lot more "hard" earned $ in the business account.
Beware!!!! there are much better banking institutions out there comparetively speaking.
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