Spring Air Complaint - Sucky Mattress Warranty
LACEY, WASHINGTON -- We have owned our mattress for a little over 3 years. Since the birth of our child she has slept in her crib in our room. We have to try to ever so slightly roll into bed because of the squeaking. My husband and I also roll into the middle because we have a crater. I emailed, left messages, sent in my service form and I didn't get anywhere. I finally got ahold of someone on the phone today and she said that because I have a stain on the edge of my bed it is not covered under the warranty. WHAT?? Why doesn't anyone tell you about this when you purchase the mattress. I sent an email to their customer service today about my negative experience and this is what I received
"We are in receipt of your recent email. Please be advised, our warranty clearly states Spring Air reserves the right to refuse warranty service for mattresses and/or foundations found to be in an unsanitary condition. In the mattress industry, a stain is a stain. It could be milk, water, tea, bodily fluids, etc. It is considered to be in an unsanitary condition. We regret we are unable to assist."
Thank you? Are you kidding me? No, thank you for a horrible experience with your company. So, I guess lesson learned. Put a kiddy plastic sheet on your bed, because no matter where the stain or what the stain is, they don't care.