Time Warner Cable Complaint - Time Warner Cable is WORTHLESS
ARLINGTON, TEXAS -- Where do I start with TWC? Well first off I had been a happy Comcast customer for many years. I had their service at multiple addresses without any problems, I used to choose apartments based on Comcast availability because I enjoyed their high speed internet so much. I have had both high speed internet and cable with DVR at my current address since buying the house, about 1.5 years before TWC took over this area from Comcast. Since TWC's takeover problems have been non-stop. With the tv service boxes wouldn't last more than about 2 weeks before the DVR would randomly not record scheduled programs, HDTV channels were so pixelated that they were unwatchable, and the menu system was so slow "channel surfing" was impossible. After numberous boxes and service calls I got tired of using vacation time to wait for 4 hours at home that I cancelled the TV service and got Dishnetwork. I am now the proud owner of a TV system that works flawlessly. Unfortunately I still have their internet service. It is sluggish, modems go out all the time (just like TV boxes). We are still having service calls on about a monthly basis requiring time off from work. The last time my service was down I sent a letter to TWC's corporate office and copied the city department that handles "utilities". No response from my email to Corp but I did get a call as a result of the copy to the city. A few of my main points were time needing to be taken off of work due to only daytime service appointments available and that that would be my LAST service call for them. Well a lady from TWC called me and all of a sudden they had all these evening appointments. They came out, replaced the modem service worked. Fast forward 2 weeks until now and the service is down again. We called, they said the modem was bad. We went to the office, exchenged for a new one, still no internet. I think, well maybe something happened to the cable underground so I ran a new cable from the cable box in the alley, to the modem, still doesn't work. They are supposed to be out today, a TWC truck pulled up outside the house about 2 hours ago they guy looked at the house, then drove off. I called, they said he was re-assigned. Well true to my word, the new DSL line will be active Friday. When / if the guy shows back up, I'm just going to hand him the modem and say "we're done". I don't understand how a company can screw up a system that has been working well for years or how they can "kill" equipment that also worked well. Happens to often to be bad luck or coincidence, there has to be some kind of code they are running that is overworking this equipment until it dies. Anyway, TWC and myself are done. I don't care if DSL is slower, I will take slow working internet over fast non-working internet any day.