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The Parts Bin Informative - Wrong part no customer support

Review by Screwed Customer on 2007-05-23
ROCKVILLE CENTER, NEW YORK -- I ordered a radiator for my Mercedes on April 12, 2007. The radiator was delivered to my mechanic; it was obviously the wrong radiator. I called and was told that I would be sent a return authorization number, I had to call 3 times to get the number, and then I had to pay return shipping. After verifying with UPS tracking that the radiator was received by the Parts Bin. I called again as was told the refund would take 6 weeks. Now to summarize: I had to pay up front for the part, received the wrong part, make repeated calls to obtain a RA number, pay return shipping for their mistake and then wait 6 weeks for my money. This company continues to be in business because there is very little we the customers can do. I recommend that no one does any business with this company.
Comments:3 Replies - Latest reply on 2007-05-23
Posted by Pomona Guy on 2007-05-23:
So how did you end up getting a new radiator for your Mercedes?
Posted by Anonymous on 2007-05-23:
Could the mechanic not get the part?
Posted by rhondam718732 on 2007-05-23:
I ordered catalytic converters online as well (saved $500!) Unfortunately with that comes the opportunity for a wrong part. It's too bad these companies can't come up with a viable solution if they ship the wrong part i.e. not charge customer to ship it back and to reship the correct part sooner/refund sooner.

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