Company Response on 11/25/2008:
I apologize for the trouble you have had with my company, Seattle Coffee Direct, and I believe I can help you to rectify this situation. Please call to speak to a customer service representative at 888-217-CAFE as soon as possible. If you are unable to reach a representative, you can also email me directly. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably terminate your membership and provide refunds. To better understand the charges to your account, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.
Direct of Customer Service