Consumers Suzuki Complaint - Liars for Salesman - New and Used Car Sales
BRIGHTON, MICHIGAN -- This dealership is terrible. I would never recommend anyone goes there. I was told I would be buying a 2005 Chevy Equinox for $13,000 and it would have new tires and be cleaned out when I went to get it. We worked out payments of $350 a month. Before leaving the day I was supposed to buy the car, I called (I live some distance away) and spoke to Mike. (Carol was our sales rep, but she had the day off) He said they would never put new tires on a car before a sale. He also said anyone that thought that they could get a 4WD for under $400 is out of their mind. I explained that this is what Carol had told us. He treated us like idiots. He lost a sale. I asked for his manager, and he said he was the manager. On paperwork we had received it said the manager was someone named Tom McDonald. I asked for Tom and he told me he had no idea who that was. I called about an hour later and they said Tom was at lunch.
On Monday, Carol called to ask what had happened. I told her the entire story and again asked who Tom was - she explained he worked for the bank in Texas. I called today (Wednesday) and asked for Tom - GUESS HE WAS BACK FROM TEXAS BECAUSE HE WAS THERE! Tom was worse than Mike. Realizing they lost the sale, he was as rude as can be. Telling me that they never said the payment would be under $350. I explained that I even had an answering machine message from Carol. Tom refused any contact information for the owner - but did tell us his name is John Bender. A lot of help that does. These people are all liars.