Brookstone Complaint - Brookstone Return policy
LOS ANGELES, CALIFORNIA -- Buyer Beware!
I have purchased products with many online companies and found their return policies to be fair until I purchased a product from Brookstone. If you purchase a product from Brookstone they will charge you for the shipping and then add on a processing charge. If you do not like the low quality item you received you will be responsible for the shipping charges to return the item. Most online companies will only charge you for the initial shipping and provide you with a prepaid return label if you do not find the item to be acceptable. Not Brookstone you will be charged twice for shipping if you try and return a product purchased from them. This can cost you anywhere from $40.00 to over $200.00 just for returning a product to Brookstone.