BingoNet Complaint - BingoNet..Canadian online Bingo with no Rules or Regulations
MORRISVILLE, NORTH CAROLINA -- BingoNet Store:
After you join, you find out that the store is only open twice a month, with very limited Gift Certificates. 10 Seconds and they are out of stock. The store will tell you when you “try” to get your next Gift Certificate, right to the second. Don’t believe that, I have gotten in the store only to click on the Gift Certificate only to be told I cannot purchase. Support’s answer was that you cannot get a Gift Certificate until 24 hours after your 30 days? They will never admit that they have a problem and give you the Gift Certificate that you should have received. So which is it? Every 30 days or every Month and ½ for Gift Certificates? The “Cliques” on Bingonet do not have a problem with the store, raffles, tournaments or getting points, you can view their points on the top 10 every night or in the Bingonet league with year to date. Playing only a few hours they seem to have good cards every day, some more than 500,000 since January. I can't prove if there's cheating or not, but it makes you wonder.
When I first started playing at Bingonet, I was confronted and followed by members of “Clique”. They are a main “clique” that makes rude, ugly & racial remarks when they find a target. I send an email to support. They reply that they would handle the situation. I had to change my bingonet id and was told to use the ignore button. They gave an excuse that they thought I was someone else. So they allow this “clique” to abuse other players, the “abusees” should use the ignore button. Anyone who joins the site should be wary of the “cliques” (I won’t use their user names, but their room is OneLine, where you can find all of them” . These are long time players and seem to have the Management’s (Vera) support.
Managements Approval of Abuse:
I have seen where this “clique” has gotten so far out of hand with racial remarks, and physical threats on others that Vera (management) was called in. At first Vera threatens to remove their chat, then she stays to chat with the “clique”. Laughing and stating to the one that was abused to use the “ignore” button. She makes remarks such as: “if I was a player I would be in your group (clique)”
I have reported many abuses of other players, only to be told that they did not see any abuse in the chat log. I now know how to copy chat, alternate, control, print screen and paste into email or word document. This still will not do any good with Management. Chat rules change as they suit the management, and will never be written on the site.
I have seen Vera (management) in chat state in chat when asked where a player is “ Let me check if she’s paid up” “yes she is, maybe she is sick” Also, “ this player that is saying she is leaving the site in chat, is the second highest paid out in GC’s $???.?? (gives the amount) for the year and has no room to talk about this site.” Also a CL when questioned on a player, stating “email me after this and I will give you her email address”? Where is the Confidentiality or Privacy? (management) conducts herself more like a player than the Manager.
Many players have Management & Employees of Bingonet on IM. I would like to know if any of the “cliques” are relatives, instead of friends of the management.
On May 21 2007, Vera the owners id was hacked on the site. The player using the ID, said their name was Bren and had permission to play under Veras name by Vera. Many suspect it was Vera’s grandchild. The CL on duty had to ban the ID to remove them from the site. Vera came in later, stating that it was a new player and she had given them her password by mistake. HOW SECURE IS THIS SITE. WHERE IS THE SECURITY IN KEEPING OUR PRIVATE INFORMATION SAFE. What other information could or did this person get into. I’m sure Management will cover the butts by having a player come in as saying they are new and somehow typed in Veras name and password. This is A BUSINESS and is not being run as a business. They should consider having this site run by other management.
The only way to get out of Bingonet is to change your Mastercard or Visa. Call them up and have your Card number changed, they will continue to charge your account if you don’t.
What can we do?
Mark Burgess is owner, as far as I know and still has address in US phone directory active as V3 Networks, 1101 Aviation Parkway, Morrisville, NC 27560, Phone (919)462-9652 not US phone number. I have written Mr. Burgess asking for all my Money back for these abuses, no reply. But now Bingonet states it is a Canadian Internet Company P O Box 1336 Smiths Falls, Ontario, K7A5C7 919-462-9652. I have been searching with no results for any US Federal Laws to make this Company adhere to their polices and make them accountable. And to provide all true policies, including Chat, Right of Players, Privacy, Code of Conduct, Store Policy, GC’s and Discrimination. US companies have to provide this, A Canadian Internet Company selling to US should have the same regulations.