Kodak Complaint - Failure to repair under warranty
OHIO -- I bought a Kodak C743 digital camera for my daughter in January of this year. After 3 months of use the lens stopped working and made a clicking sound. I called Kodak and they walked me through some basic troubleshooting. I was told I had to send it in for repair. I went on line and got a Return Authorization (RA#) number. I paid to ship the camera to there contracted facility, United Camera & Binocular Repair Corp. After a couple of weeks I called for an update and was told that in their opinion the camera was damaged and was not covered under warranty. They said that they found 3 small dents around the telescoping lens. They also said the motor was broken. Cost to repair was $90. That’s more than half what I paid for it. I called Kodak to escalate and got an overseas call center. They told me that there was no way to escalate repair discrepancies within Kodak. I had to call the repair company. The repair company said that their decision is final. I truly believe that the secondary damage (3 dents) has nothing to do with the broken motor, but I have no one to escalate to at Kodak! Any Suggestions?