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Conn's Appliances Complaint - Service

Complaint
Review by Moodle on 2007-05-24
ARLINGTON, TEXAS -- Consumers shopping at Conn's Appliance & Electronics stores need to beware. I purchased over $1,500 in appliances and was very unhappy with Conn's service. I was never told at the time of purchase about a 15% restock fee that they tack on if you return the item. I purchased a beverage dispenser and freezer and paid a $50 delivery charge. At the time of delivery the original packaging was torn off and discarded by the delivery men. After 7 days, I decided the beverage dispenser was not what I anticipated. I had not attached or used the appliance at all. Everything was in its original box except for the big box that covered the appliance. When I called the store I talked to the manager. He told me it did not matter what happen, they would still have to charge me a 15% restocking fee because it was not in the original box. When I tried to explain to the manager that the delivery men took the original box he was very rude. I was also told that I would have to pay another delivery fee for them to come and pick up the appliance. The manager then told me it would be better to bring the item to the store. He did offer to at least take the appliance out my SUV when I returned it to the store. I thought that was very big of them especially since I paid $1,500 the week before for a freezer and beverage dispenser. The manager was very rude, unconcerned and arrogant. I will never purchase another item from this store. I just want all consumers to beware of some of the hidden issues when returning an item to this store. Ask questions, especially on returns. In all fairness to the salesman, he was a very nice and respectful fellow. As for the manager, he definitely needed an attitude adjustment and needed to be retrained on how to treat his customers.
Comments:
Posted by Anonymous on 2007-05-24:
I dont know how Cons works,but on the bottom of our invoices(where we have the customer sign)it clearly states that there is a retocking fee,so there is no confusion on the customers part.
As far as the manager of that store I think he should have tried to work with you,and not be so rude about it.

Posted by Anonymous on 2007-05-24:
For a smaller regional retailer Conn's Appliances sure seems to get a lot of complaints around here?
Posted by rhondam718732 on 2007-05-24:
I have never had to order appliances from a store yet but even I know from word of mouth (not this website) that you can be charged a restocking fee for alot of things and to always ask. And I definitely know to ALWAYS keep all packaging regardless of who delivers, etc. Valuable lesson learned here I guess.
Posted by Slimjim on 2007-05-24:
That appliance has now been out in the field. Of course they have to charge a restocking fee, especially if they special ordered something unique like that. To be honest, some places wouldn't take it back at all.
Posted by i_love_texas on 2007-08-07:
You got a Red and White sleeve with your invoice and on the back is the Return and Exchange policy. you should have read it. you cant have your hand held all through life.
Posted by conned by conn artist on 2008-05-05:
Conns is a shady company i was charged $180.00 to deliver a 42 in FUNAI plasma t v from there baton rouge, louisiana store to new orleans. t v cost $1400 warranty $975 the return policy was only 30 days .Televion broke within 3 months Did not purchase warranty so i'm stuck with a broken tv .

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