Conn's Appliances Complaint - Service
ARLINGTON, TEXAS -- Consumers shopping at Conn's Appliance & Electronics stores need to beware. I purchased over $1,500 in appliances and was very unhappy with Conn's service. I was never told at the time of purchase about a 15% restock fee that they tack on if you return the item. I purchased a beverage dispenser and freezer and paid a $50 delivery charge. At the time of delivery the original packaging was torn off and discarded by the delivery men. After 7 days, I decided the beverage dispenser was not what I anticipated. I had not attached or used the appliance at all. Everything was in its original box except for the big box that covered the appliance.
When I called the store I talked to the manager. He told me it did not matter what happen, they would still have to charge me a 15% restocking fee because it was not in the original box. When I tried to explain to the manager that the delivery men took the original box he was very rude. I was also told that I would have to pay another delivery fee for them to come and pick up the appliance. The manager then told me it would be better to bring the item to the store. He did offer to at least take the appliance out my SUV when I returned it to the store. I thought that was very big of them especially since I paid $1,500 the week before for a freezer and beverage dispenser.
The manager was very rude, unconcerned and arrogant. I will never purchase another item from this store. I just want all consumers to beware of some of the hidden issues when returning an item to this store. Ask questions, especially on returns. In all fairness to the salesman, he was a very nice and respectful fellow. As for the manager, he definitely needed an attitude adjustment and needed to be retrained on how to treat his customers.
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