Simply Wireless Informative - Simply Wireless are liars
ALEXANDRIA, VIRGINIA -- My girlfriend and I wanted to find a phone that worked in our apartment as well as was an organizational tool. Upon doing research, we settled with the T-Mobile Dash. Simply Wireless had a kiosk located in Landmark mall. Upon speaking with the sales person on December 9 2006, we were told that we could test the phones for 14 days to see if we appreciated the service. I asked the sales person if we could port over the old number from Verizon if we liked the service. The salesperson (AJ) stated that we could contact T-mobile and port the number later. On December 18 I ported the numbers over from Verizon. Well within the 14 day time period. In March, I received a charge for 800 dollars from Simply Wireless. I called Dominick on April 13 and asked what the charges were for. He stated that I had changed the phone numbers on December 18 and per the contract I was not to change my phone number for 121 days. I stated how AJ, the salesperson, stated that I would be able to change my phone number and he said that I simply had to cough up the money and take it up with the store. I spoke with the store manager (Rodrigo) who states that Simply Wireless was charging me the 400 dollars per phone line becuase they lose their commission with T-mobile if the phone numbers are changed. Therefore, I would have to request T-mobile to reimburse Simply Wireless the sales commission and Simply Wireless would reimburse me the credit. T-mobile indicates that they are aware of no such agreement. In addition, I mailed the rebates on December 18th to receive back 100 dollars per phone and have not received any monies back. I will never purchase from Simply Wireless again, and upon speaking with the cities of Alexandria, Arlington and the counties of Fairfax Virginia, there are apparently multiple complaints against them.