UTAH -- I have experienced some of the worst customer service in regards to the GE Dishwasher recall.
GE sent a replacement part and a repairman to fix my dishwasher. As it turns out the part that GE sent was the wrong one. However, the repairman had already cut out the electrical wiring on my dishwasher, putting it out of commission. I was told it would be another week before another part could be ordered and installed. Meanwhile I would be without a dishwasher.
Then a GE representative called and left a message to tell me that it would actually be two weeks before a new part could be delivered and installed. I called the 1 800 number she left to see if a sooner date could be arranged considering I was now without a dishwasher. I kept getting message prompt after message prompt, never a real person. All I could get from the automated system was that I had an appointment and that I should call the same 1 800 number if I had questions.
I finally reached a live person after about 30 minutes on the phone. He was unable to help but referred me to the GE customer service hot line. I called that number and reached a very rude GE representative. She raised her voice at me, told me I could only deal with this through the recall hotline, refused to put me through to a manager, and cut me off by transferring me to the recall hotline.
ONce on the recall hotline, I had to go through about 10 more prompts to talk to another person. This rep was much kinder, thankfully. She arranged to have the part sent and installed on an earlier date.
I am still without a dishwasher. I have tried reaching GE to complain about their customer service. All I could find until locating this site was an email address. I wrote an email regarding my experience. No word back from GE, of course.
GE is a multi-billion dollar company. For all that, they still have deplorable customer service. There is no excuse for the way my situation has been handled or the way I was treated. Their 1 800 numbers are just a dead-end maze of prompts. Email messages left on their website go unanswered. And their representatives can be very rude and unhelpful.
I do not think GE products are very well made. This is not the first issue I've had with my dishwasher. The first issue, a burnt out timer, was addressed under my warranty. Now the machine is out of warranty.
Considering the poor quality of the GE products and their poor customer service, I would not recommend that people buy their products.
Don't even get me started on GE's questionable role in the media, politics, and the Middle East....a whole other reason to boycott GE products.