Verizon Complaint - Billing
BRIDGETON, NEW JERSEY -- Last month, I noticed on my Verizon phone bill, I was being charged $1 a month for the Sensible Minute Plan (in-state toll calls) and $2 Shortfall charge for long distance service. Preivously, both of these were free plans. I can afford the extra 3 dollars a month but I do not like having to pay for services that I do not use.
Today, I called Verizon to complaint about these charges since I rarely make toll calls (only about 5 calls per year to make vacation reservations). I asked if I could get service without a plan that has a fee or no plan. Since I do not make very many toll calls, I would not mind paying extra money per minute when I used the service. She said she could give me a plan where I paid one price for unlimited service. I said to her, well that would cost me more than I am paying now, right to which she replied yes. I said why would I want to do that since I am NOT using the regional/long distance service now? That would not make any sense since I am trying to get my bill lowered not increase it. She then said, in a negative tone (like I was wasting her time), Is there anything else I can do for you today? I replied, No, I will start shopping around for phone service.
If she had just said I am sorry but you have to have plans and you currently have the cheapest plans available, that would be one thing, but to try to get someone to spend more money when they plainly stated they are trying to lower their bill did not make any sense to me.
This is just another example of a big company trying to squeeze more money out of the working people. Consumers need to be on their guard at all times and not fall victim to large companies trying to sell them products and services that they do not need.