Pearle Vision Center Complaint - Pearle broke eyeglasses while making ajustment
MILLVILLE, NEW JERSEY -- The day before Easter, I took my son to Pearle Vision Center in Cumberland Mall, Millville, NJ. He needed to get his eyeglasses adjusted which he had done before when they needed it. Since he is 17 years old I shopped elsewhere. A nice lady adjusted them for him. Later, as we were walking to the car, he said they still did not feel right, one side seemed too close to his eye. I told him, I will wait in the car, you go back and see if they can adjust them a little better.
When he came back to the car, his glasses were in 2 pieces, borken at the barrel. He told me a different lady tried to adjust them but she broke them. I said well, what did she say, she asked if they glasses came from there (which they did which was why we got them adjusted there). She looked it up on the computer and said, Oh, they just a few days over 1 year old, you will have to buy new frames. No apology for breaking them, no trying to tape them together for temporary use. For all she knew, he had to drive home.
I went back in there and he showed me who broke them. She said nothing to me. I talked to the first lady who said she did not know what happened. I told her they were not broken when he came in there. The second lady sat there and still said nothing. I told them both, how was he going to get new glasses without a new presciption? My son is standing there saying he can hardly see, which is very true without his glasses. The first lady did offer and did tape them up for him to get by with until we could see an eye doctor.
It would have been nice to at least, get an apology but the lack of concern by the lady who broke the glasses was very disappointing.
Please avoid this location if at all possible. If you do have to go there to get glasses or especially an adjustment, please make sure only the man that works there does it. He is the one who helped us in the past and we never had a problem. He is also much nicer than the ladies that work there.