C & C Plumbing Complaint - Unfair service charge practice
SEBRING, FLORIDA -- We requested from this company to repair a leak in our water pipe. They said that they will charge $65/hour. One of their plumbers came at around 3 pm. He looked at the problem and said that it would take him at least 3-4 hours to fix the leak. He called back their company and told them that he would have to come back the following day because it was already late in the afternoon. The following day, at about 2 pm, another plumber came with a helper. All the while, we thought that they would still be charging $65/hour. It took them less than 4 hour to patch the leak. They did not even replace the copper. When the bill came, we were really surprise that we were charged $572.10. The bill includes the charge of $65 from the previous plumber who came a day before. He did not even do anything. The other labor charge includes $115/hour for the other plumber with his helper. Other charges include the materials they used to patch the leak.
My concerns are:
1. Why would they bill us $65 for the previuos plumber who did not do anything? We are not suppose to pay for a service that was not even their.
2. Why would they send two men to do a one man's job? That would be unfair to the consumer. If they will do that, they should have informed the consumer before hand so that the consumer has the option to decline.