Integrity Fence and Deck Co. Complaint - Warning: Integrity Fence Co; Clanton AL
BIRMINGHAM, ALABAMA -- We entered into a contract for Integrity Fence Co to construct a privacy fence at our home in Birmingham, AL in July 2006. By Jan of 2007 the majority of the posts (14 out of 21)were warping to the point that the fence needed to be replaced. We contacted the owner of the company to come out and examine the fence since one of the major selling points he used was the "warranty" that came with it. He agreed that the fence needed to be replaced and said he would call us once he got in touch with his vendor for the wood. After a couple of weeks of not hearing from him, we called back and we were told that the vendor he used for the wood wouldn't replace but 3 posts and that we should take it up with them because his "warranty" didn't apply. After weeks of arguing, I called the vendor myself and found out that the story we heard was a complete lie. In reality the vendor had offered to replace all wood, materials and had offered to apply a credit to his account to cover a portion of the labor. The owner of Integrity made the statement of "Why would I pull my guys off a job that's making a profit to come fix your fence"? After almost 4 months and numerous threats of legal action, Intregrity and the vendor agreed on a settlement that included cash to cover his labor and all of the materials needed to repair the fence, however when [name removed] sent his crew to our house - he only intended to repair a portion of the fence despite the fact the he already received the lumber and cash to cover his labor. We are now in the process of taking him to court to try and recover our money that was wasted by using a disreputable and untruthful contractor. Beware - if you are thinking of hiring someone for a privacy fence in the Birmingham, Chelsea, & Clanton areas of Alabama - you are taking a huge gamble if you use Integrity Fence and Deck Co.